TERMS & CONDITIONS

Last Updated: May 21, 2026

These Terms & Conditions ("Terms") govern your use of the website idlehour.com and all related services provided by IDLE HOUR, LLC ("Idle Hour," "we," "us," or "our").

By accessing our website, purchasing products, or otherwise using our services (collectively, the "Services"), you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Nature of Our Business

Idle Hour specializes in curated vintage, antique, collectible, and previously owned furniture, décor, art, lighting, and objects.

Many items offered through our Services are:

• Vintage or antique

• One-of-a-kind

• Previously owned

• Subject to age-related wear, restoration, repairs, imperfections, or material variation

By purchasing from us, you acknowledge and accept the inherent characteristics of vintage and antique goods.

Vintage and antique items may differ materially from newly manufactured goods and often contain evidence of age and prior use that contribute to their character and value.

2. Product Descriptions & Condition

We make reasonable efforts to accurately describe, photograph, and represent all items offered for sale.

However:

• All products are sold "as is" and "as found," unless expressly stated otherwise in writing

• Variations in color, finish, texture, patina, oxidation, wear, dimensions, repairs, and aging are expected

• Measurements are approximate

• Lighting conditions, photography, monitors, and device settings may affect visual representation

Condition descriptions reflect our good-faith opinions and observations but may not identify every characteristic, repair, restoration, or imperfection.

We strongly encourage customers to request:

• Additional photographs

• Videos

• Condition reports

• Shipping details

• Material clarification

prior to purchase.

Historical Attribution & Provenance

Descriptions regarding:

• maker

• designer

• origin

• age

• materials

• provenance

• period

• historical attribution

• authenticity

• rarity

reflect our reasonable good-faith opinions based on available information, experience, and industry knowledge.

Unless expressly guaranteed in writing, Idle Hour does not warrant or guarantee:

• provenance

• authorship

• historical attribution

• period accuracy

• originality

• investment value

• museum or collector classification

Differences in expert opinion may exist within the vintage and antiques market.

No Investment Representation

Products sold by Idle Hour are decorative, collectible, and functional goods.

We make no guarantees or representations regarding:

• future value

• appreciation

• resale potential

• collectibility

• rarity

• market performance

• investment return

Any statements regarding historical significance or market desirability are opinions only.

Natural Materials & Environmental Conditions

Vintage and antique materials may naturally respond to:

• humidity

• sunlight

• temperature

• environmental exposure

• ordinary aging

Wood movement, patina development, fading, oxidation, crazing, cracking, and material variation are normal characteristics and not defects.

Vintage Condition & Modern Standards

Vintage and antique items may not conform to:

• current manufacturing standards

• modern safety standards

• electrical codes

• building codes

• commercial-use requirements

Buyers are responsible for determining suitability for intended use.

We recommend professional inspection, installation, rewiring, mounting, or restoration where appropriate.

3. Pricing & Availability

All prices are listed in U.S. dollars unless otherwise stated.

Because many items are one-of-a-kind:

• Availability is not guaranteed until checkout or invoice payment is completed

• Adding an item to a cart, inquiry, or wishlist does not reserve it

We reserve the right to:

• Correct pricing errors

• Modify pricing

• Cancel orders resulting from typographical, inventory, or pricing inaccuracies

3A. Holds & Reservations

Because many items are unique and may receive interest from multiple buyers, we may, at our discretion, agree to place an item on temporary hold.

Unless otherwise confirmed in writing:

• Holds are limited to 48 hours

• Holds are non-binding

• Holds do not constitute a completed sale

• Items not purchased within the hold period may be released for sale without notice

We reserve the right to:

• Decline hold requests

• Shorten or extend hold periods

• Cancel holds at any time

A hold is not considered confirmed unless acknowledged by us in writing.

4. Orders & Payment

By placing an order, you represent that:

• You are authorized to use the payment method provided

• All submitted information is accurate and complete

We reserve the right to:

• Refuse or cancel orders at our discretion

• Limit quantities

• Request additional identity verification

• Decline transactions suspected of fraud or unauthorized activity

For certain high-value purchases, we may require:

• identification verification

• signed authorization

• wire confirmation

• billing confirmation

• delivery verification

Payment processing is handled through third-party providers in accordance with our Privacy Policy.

Chargebacks & Payment Disputes

Customers agree to contact us directly to attempt good-faith resolution of any concern before initiating a payment dispute or chargeback.

Fraudulent, abusive, or bad-faith chargebacks may result in:

• denial of future purchases

• collection activity

• submission of transaction documentation

• submission of delivery records

• submission of communications and order confirmations to payment processors or financial institutions

We reserve all rights regarding disputed transactions.

5. Shipping & Delivery

Shipping and delivery are governed in part by our Shipping & Delivery Policy.

Because many items require specialized transport:

• Shipping timelines are estimates only

• Freight, white-glove, or specialty delivery may be required

• Third-party carriers may be used

Customers are responsible for:

• Providing accurate delivery information

• Ensuring safe and accessible delivery conditions

• Reviewing dimensions and fit prior to purchase

• Inspecting items upon delivery

Delivery Inspection Obligations

Customers are responsible for inspecting all items immediately upon delivery and before accepting possession where possible.

Failure to report visible damage, delivery discrepancies, or shipping concerns within 48 hours may:

• constitute acceptance of the item in delivered condition

• limit available remedies

• limit carrier claims

• affect eligibility for shipping-related resolutions

Third-Party Carrier Conduct & Property Conditions

Idle Hour utilizes independent third-party carriers, freight companies, movers, installers, and delivery providers.

We are not responsible for:

• acts or omissions of third-party delivery providers

• property damage caused during delivery

• access limitations

• building restrictions

• installation-related damage

• floor, wall, doorway, stairway, elevator, or surface damage

• carrier misconduct or negligence

Customers are responsible for:

• ensuring safe and lawful delivery access

• protecting floors, surfaces, and property where appropriate

• communicating delivery restrictions in advance

Claims relating to delivery conduct or property damage may need to be pursued directly with the applicable carrier.

Installation & Placement Disclaimer

Any placement, assembly, installation, mounting, or positioning services performed by third-party carriers, movers, contractors, or installers are conducted independently and at the customer's risk.

Idle Hour is not responsible for:

• installation quality

• mounting failure

• structural compatibility

• electrical compatibility

• improper assembly

• post-delivery shifting or movement

• injuries or property damage arising from installation or placement

Customers are responsible for obtaining qualified professionals where appropriate.

Customer Handling & Assumption of Risk

Vintage and antique items may be:

• heavy

• fragile

• unstable

• irregularly balanced

• constructed according to historical rather than modern standards

Customers assume responsibility for:

• handling

• placement

• installation

• maintenance

• inspection after delivery

• safe and appropriate use

Idle Hour is not responsible for injuries or damages arising from:

• misuse

• improper handling

• improper installation

• failure to secure items appropriately

• unintended use of vintage or antique objects

Freight Claim Cooperation

Customers agree to cooperate reasonably with freight, carrier, or insurance claim procedures, including:

• retaining packaging materials

• providing photographs

• signing carrier documentation accurately

• permitting inspections where required

Failure to cooperate may limit available remedies or carrier recovery.

Shipment Insurance

Shipment insurance, where available, may be limited by:

• carrier terms

• valuation limitations

• exclusions

• claim procedures

Idle Hour does not guarantee reimbursement for:

• consequential loss

• diminution in value

• delayed delivery

• emotional distress

• installation costs

• project delays

• business interruption

Recovery for shipping-related claims may be limited to amounts recoverable from the applicable carrier or insurer.

Risk of Loss

Risk of loss transfers:

• Upon carrier pickup for freight shipments

• Upon delivery acceptance for white-glove arrangements

• Upon carrier acceptance for parcel shipments

We are not liable for delays caused by:

• carriers

• weather

• customs

• freight disruptions

• labor shortages

• delivery access limitations

• supply chain interruptions

• events beyond our reasonable control

6. Returns, Exchanges & Cancellations

Due to the unique nature of our inventory, all sales are generally final.

We may, in our sole discretion, consider exceptions where:

• A material discrepancy exists between the item description and item received

• A return arrangement was approved in writing prior to purchase

Requests regarding damage or shipping issues must:

• be submitted within 48 hours of delivery

• include photographs of the item and packaging

• include delivery documentation where applicable

Shipping costs are non-refundable unless otherwise required by law.

Order cancellations are not guaranteed once payment is received.

7. Trade & Design Purchases

Trade professionals, designers, architects, stagers, and commercial purchasers acknowledge that:

• Client approval responsibility rests with the purchaser

• Project delays or client preference changes do not constitute grounds for cancellation or return

• Trade pricing, if offered, is discretionary and subject to change

• Availability is not guaranteed until payment is completed

All trade purchases are final sale unless otherwise agreed in writing.

8. Intellectual Property

All website content, including:

• photography

• styling

• product descriptions

• editorial content

• graphics

• branding

• logos

• site design

is owned by or licensed to IDLE HOUR, LLC and protected by intellectual property laws.

You may not:

• reproduce

• republish

• distribute

• scrape

• commercially exploit

• use for AI training or automated extraction

any content without prior written consent.

9. User Submissions & Content

If you submit:

• reviews

• photographs

• design materials

• testimonials

• social media content

• project imagery

you grant us a limited, non-exclusive right to use that content for:

• customer service

• operational support

• order coordination

We will not publicly feature identifiable customer interiors or submitted content for marketing purposes without permission.

You represent that:

• You own or control the rights to submitted materials

• Your submissions do not violate third-party rights

10. Website Use Restrictions

You agree not to:

• use the Services unlawfully

• interfere with site security

• attempt unauthorized access

• scrape or harvest content

• copy inventory listings

• use automated extraction tools

• misuse our intellectual property

We reserve the right to suspend or terminate access for violations of these Terms.

11. Disclaimer of Warranties

To the fullest extent permitted by law:

• Products and Services are provided "as is" and "as available"

• We disclaim all warranties, express or implied, including:

o merchantability

o fitness for a particular purpose

o non-infringement

We do not warrant:

• uninterrupted site operation

• error-free functionality

• exact condition expectations

• shipping timelines

• investment performance

• future availability

12. Limitation of Liability

To the fullest extent permitted by law, IDLE HOUR, LLC shall not be liable for:

• indirect damages

• incidental damages

• consequential damages

• emotional distress

• business interruption

• lost profits

• lost opportunity

• data loss

Our total liability for any claim shall not exceed the amount paid for the product or service giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless IDLE HOUR, LLC and its affiliates, owners, employees, contractors, carriers, and service providers from claims, liabilities, damages, losses, and expenses arising from:

• misuse of the Services

• violation of these Terms

• unlawful conduct

• infringement of third-party rights

14. Force Majeure

We shall not be liable for delays or failure to perform resulting from causes beyond our reasonable control, including:

• acts of God

• severe weather

• pandemics

• labor shortages

• strikes

• freight disruptions

• customs delays

• carrier limitations

• supply chain interruptions

• governmental actions

• internet or technology failures

15. Privacy

Your use of our Services is also governed by our Privacy Policy.

16. Third-Party Services & Links

Our website may contain links to third-party services or platforms.

We are not responsible for:

• third-party content

• privacy practices

• security practices

• service availability

Use of third-party services is at your own risk.

17. Governing Law

These Terms shall be governed by the laws of the State of Connecticut, without regard to conflict of law principles.

18. Dispute Resolution & Venue

The parties agree to first attempt good-faith informal resolution of disputes.

If a dispute cannot be resolved informally:

• exclusive jurisdiction shall lie in the state or federal courts located in Connecticut

• you consent to personal jurisdiction and venue in those courts

19. Entire Agreement

These Terms, together with:

• our Privacy Policy

• Shipping & Delivery Policy

• Returns Policy

• Trade Terms

• written invoices or agreements

constitute the entire agreement between the parties regarding the Services and supersede prior discussions or understandings.

20. Severability

If any provision of these Terms is determined unenforceable or invalid, the remaining provisions shall remain in full force and effect.

21. Changes to These Terms

We may update these Terms periodically. Updated versions will be posted with a revised "Last Updated" date.

Continued use of the Services after updates constitutes acceptance of the revised Terms.

22. Contact Information

For questions regarding these Terms:

IDLE HOUR, LLC
PO Box 525
Westport, CT 06880
info@idlehour.com